Serving Up AI: Lessons from McDonalds on Learning & Development

What can the world of fast food teach us about learning and innovation? A lot more than you might think. In this episode, we're taking a unique look at how McDonald's, a global leader in quick-service dining, approaches artificial intelligence and trains and supports its workforce. You’ll also discover how McDonald’s new partnership with Google will bring performance support to not just knowledge workers, but manual workers in restaurants around the globe.

Resources for further reading:

• https://www.hrdconnect.com/casestudy/inside-mchire-how-ai-helped-mcdonalds-drop-time-to-hire-by-65/ 
• https://www.paradox.ai/report/mcdonalds-speeds-up-recruiting-with-human-centered-ai 
• https://www.bnnbloomberg.ca/mcdonald-s-turns-to-google-for-ai-chatbot-to-help-restaurant-workers-1.2008095 
• https://www.famouscampaigns.com/2023/06/chatgpt-billboard-triggers-ad-war-between-mcdonalds-burger-king-and-subway/