A Tale of Two Companies: AI Adoption & Human Costs

It was the best of times, it was the worst of times. In this episode, we look at how two companies (IKEA and Klarna) approach how they manage the human impact of AI implementation and how it might impact your role as a learning and development professional.

Additional reading & listening:

Guardian article on the AI Apocalypse: https://www.theguardian.com/technology/2024/mar/27/ai-apocalypse-could-take-away-almost-8m-jobs-in-uk-says-report 

Forbes article on Klarna: https://www.forbes.com/sites/jackkelly/2024/03/04/klarnas-ai-assistant-is-doing-the-job-of-700-workers-company-says/?sh=69ccc89017ae 

Reuters article on IKEA: https://www.reuters.com/technology/ikea-bets-remote-interior-design-ai-changes-sales-strategy-2023-06-13/ 

AI Learner Lounge - Critical Thinking + AI in 2024: https://podcasts.apple.com/us/podcast/critical-thinking-ai-in-2024/id1703482782?i=1000640310912